March 21, 2007

FAQs

How will I get my vouchers?
a. Tickets are sent electronically via email or by fax to your Hawaii hotel - you decide on the check-out page.

How do I get directions to the activities I book with you?
a. All pertinent information, including directions and/or pick-up locations and times will be stated directly on your vouchers.

What is your cancellation policy?
a. HawaiiActivities.com follows the activity provider's cancellation policy, and we will not charge ANY cancellation service fee on all cancellations made by the customer outside of the time indicated by the activity provider's cancellation policy.  A full refund will be given if the activity is cancelled by the activity provider.

Prices... Fees?
a. HawaiiActivities.com represents some of the best activity companies in the islands. All prices listed on the site are direct from the activity providers themselves - there are absolutely no added fees and no gimmicks.

What time is it in Hawaii?
a. Hawaii does not experience a time change during the year. We are 6 hours behind the East Coast in the Summer, and 5 hours behind in the Winter. We are 3 hours behind the West Coast in the Summer, and 2 hours behind in the Winter.

About Us

About_us_new1 Hawaii Activities
1 Aloha Tower Drive 137
Honolulu, HI 96813
USA

Toll-Free:1-877-877-1222
Direct: (808) 524-0008
Fax: (808) 599-3778
Email:  info@hawaiiactivities.com

HawaiiActivities.com EHawaii’s Leader in Online Activity Reservations
Welcome to HawaiiActivities.com, the site designed to give Hawaii visitors the tools they need to create the ultimate Hawaiian vacation.  Whether you're planning a romantic getaway, a family vacation, or a business trip, HawaiiActivities.com will help make it the trip of a lifetime.  Our friendly, knowledgeable ticket agents are available to assist you seven days a week, from 8:00am to 6:00pm Hawaiian Standard Time.

Quality & Selection
HawaiiActivities.com gives you instant access to the largest selection of Hawaii’s best tours, attractions, and activities. We carefully screen our tour operators and activities, offering you only the very best in quality and reliability. We also place competitors side by side, giving you an unbiased forum in which to base important activity decisions.

Pricing Guarantee
We guarantee competitive prices by offering you the same low prices our tour operators offer here in Hawaii. We present all information and prices direct from Hawaii tour operators, and provide a convenient one-stop-shop to compare tours, get suggestions, and plan your Hawaiian vacation itinerary with ease. No hassles, no gimmicks, no time-share presentations.

Superior Customer Service
Our commitment to customer service is unsurpassed. We take care of everything, including free ticket delivery along with providing important directions and maps. We even give you an Aloha Call the day before each scheduled activity, allowing you to relax worry free. Our friendly Activity Agents are extremely knowledgeable and provide valuable advice and suggestions to help create your ideal vacation itinerary.

Testimonials

  • January 2007
      I wanted to thank you for the activities you booked for us on our trip to   Hawaii last week. This is the first time we have ever booked any organized   trips before going to the Islands and they were great. The dinner cruise on   the Navatek boat was fantastic with the food, atmosphere and crew. The other   was the Hole in the Wall Food tour. My wife and I both thought that would be a   fun way to find some places to eat off the beaten path. We were right. Matt   and his co-host were so very pleasant and informative not only about where we   went but also some history around Honolulu.
     
      Thank you again. We will definitely contact you for extra activities when we   travel to Hawaii again.
     
      Don & Candi Bartleson, Kirkland, WA
  • December 2006
     
    I used   your website to book four different activities for our stay.  I booked a day   at Sea Life Park, PCC, North Shore Tour/Pearl Harbor and the Dole Plantation,   and Lei's for my parents when they arrived.  I wanted to thank you so much for   everything!! The tours were wonderful, and the people were there to pick us up   just as it said on the ticket you sent me.  It was so seamless, and perfect, I   wanted to thank you for making our vacation AMAZING!! Please let me know if   you ever need a recommendation, I would be more than happy to make one.  I   honestly can not say anything negative about this experience!!!  Mahalo!!  And   you will be seeing me again soon!!!
     
     
      Danielle Stephens, Harrisburg, PA

  • December 2006
     
    I just wanted to let y'all   know that all of the activities that I set up through your company were   scheduled correctly and made it very convenient to enjoy all of the   attractions Hawaii has to offer. The transportation was great and timely. The   tickets reserved for us were awesome. We had the best seats in the house at   most of the events signed up for. Thank you for your service including the   reminder calls to our room. Having our activities set up in advance helped us   enjoy our vacation a lot more because we didn't have to worry about getting   tickets to anything or missing out because it was sold out. Your customer   service rivals all I have ever dealt with. Your people are kind, courteous and   get the job done. I was skeptical at first but was pleasantly surprised that   everything I had signed us up for went off without a hitch thanks to your   service. I would be first in line to recommend your service to anyone and   everyone visiting the islands. It saves a lot of time having the activities   scheduled and paid for in advance. I left us a couple of days open for   spontaneous outings. Thanks again for making our trip an awesome adventure.
     
      Brenda Vollmer, San Antonio, TX
  • November 2006
      We just wanted to say a very big THANK-YOU!!! to all of you there at   Hawaii Activities for all of the great tours that we have booked with you.  We   are sure that we will be very busy with all of them and hope that we have   chosen a good variety.  We are trying to see as much as we can while on Oahu   for just 7 nights.  We are going from Oahu to the Big Island and then onto   Maui.  Our whole trip will include 26 days.  This should be "our" trip of a   life time!!!  Thank you so very much, and we hope you and yours have a   wonderful holiday season and all of the best in the coming new year.
     
      Ronald & Rebecca Modine, Eureka, CA
  • September 2006
      I just wanted to thank everyone at Hawaii Activities for all   your help.  We had a great time visiting Hawaii and in part that was due to   the efforts of all the people at Hawaii Activities.  This was the first time   we have used you agency and we will definitely contact you the next time we   visit Hawaii.
     
      John Span, Cheney, WA
  • May 2006    
    I just wanted to say MAHALO for making my trip to Oahu enjoyable. My sister and I had the wonderful pleasure of visiting your beautiful island from Feb 10th - 21st. We had never left Canada before and this was our real first big trip ever. I was a little skeptical of purchasing tickets online and from a site that I had never heard of before. Your site had so much information and deciding tours your site made very easy.
    Mahalo! I cannot say it enough! You took a lot of stress off and would recommend your site to anyone who is looking into visiting the beautiful islands of Hawaii.
       
        Amy Broerse, Niagara Falls, Ontario, Canada
       
  • April 2006
        Last year in Jan. when my husband and I went to Hawaii, your service was     outstanding, we booked activities on Oahu and the Big Island.        Everything was perfect, just as described and then some.  Roberts tour     vans were the best, the best people, the nicest vans (and we did take     another company for one trip) so we know.  Your web site is excellent     and tells all, and is really exciting and just makes you want to book     things.  We were never disappointed in any event or activity.  All     your helpful hints and directions were right on.
        
        So thank you again, and I will always use your company to book with, and I     highly recommend you.
       
        June & Rick Robinson, Vernon, BC, Canada
       
  • February 2006
        I just wanted to thank you for my Hawaii activities that you set up for me.     My wife and I had a great time.  You were very responsive when the shark     encounter got canceled, and rescheduled me in a great timely manner.  I would like to     thank you again, and I would not hesitate to set up activities again if I ever return to Hawaii in the future.     You guys are awesome!  Thank you.
       
        Roxann & Brian Hudson, Waukesha, WI
       
  • February 2004
    My wife and I just recently returned from Hawaii. I was very skeptical in booking any activities (on line) but decided to go ahead and try a few. I booked a few activities with your company. WOW! Was I delighted. The level of service was exceptional. Not only did I receive the tickets and response via email right away, but also received a phone call where we were staying just before the activity to remind us of the scheduled time and pick up. WOW! I'm just sorry I didn't book all my activities with you. Thank you for helping make this vacation memorable. If and when I return to your beautiful State I will be sure to book everything with you.
       
    Tom Geltz, Wallace, MI
       
  • June 2003
    “Usually I don't write to express my appreciation regarding services received.  But ‘WOW,Ein your case, I had to make an exception.  My wife and I visited Waikiki from June 19 to June 26 and I have to say that you folks made our stay very enjoyable.  I was somewhat apprehensive about setting up three tours online with an unknown (at least to me) tour service, but everything exceeded my expectations.  Keep up the great work and I will surely recommend Hawaii Activities to all my friends. Thanks again.
       
    Frank Werner, York, PA

How We Started
A team of visitor industry professionals collaborated to create a comprehensive one-stop-shop for Hawaiian activities. The latest technology was used to produce a user-friendly interface for the online customer, and bring Hawaii activity companies together in one place. HawaiiActivities.com allows the consumer to research, comparison shop, and make reservations efficiently and easily. HawaiiActivities.com continues to lead the industry in online activity booking.

Privacy Policy

We Recognize Your Expectation of Privacy 

We recognize that our customers have an expectation of privacy and security regarding their affairs and we understand your need to protect your private information.

Our Use, Collection and Retention of Customer Information   

We use, collect and retain customer information for a variety of purposes that we reasonably believe will assist us in administering our business and providing our customers with assorted products and services. Some of the information we collect about you is nonpublic personal information. We receive this information from you on applications and other forms, including electronic applications and forms, from your transactions with our affiliates or us. Examples of this information are your name, address, social security number, and credit card information. We collect information to assist us in conducting business with you, to satisfy any legal reporting requirements, to assist us in improving our products and services and to understand your travel needs so we may continue providing you with excellent services and opportunities.

Use of Cookies      

This web site uses small pieces of information that a Web site stores on your Web browser known as “cookies”. The cookies we use cannot be read by other Web sites. We utilize cookies for several administrative purposes. For example cookies allow you to make selections for your itinerary and enter information once and not have to enter it again when returning to our web site.

Maintaining Accurate Information    

We have established procedures to ensure that your information is accurate, current and complete, in accordance with commercial standards. We will also respond to your requests to correct inaccurate information in a timely manner.

Limiting Employee Access to Information   

Hawaii Activities has policies and procedures that will limit employee access to your personal information to only those employees with a business reason to know such information. We specifically emphasize the importance of maintaining our customers’ information confidential and we educate our employees so that they understand the importance of customer privacy and confidentiality. We also take appropriate disciplinary measures to enforce employee privacy responsibilities.

Established Security Procedures for Protection of Information   

Hawaii Activities maintains security standards and procedures that help to prevent unauthorized access to customer information that conforms to common industry practices. Personal information sent through the Hawaii Activities website is protected through Secure Socket Layer (SSL) encryption. We update and test our security technology to improve the protection we provide our customers and to insure the integrity of our information.

Restrictions on Disclosure of Information to Third Parties   

Hawaii Activities will not reveal nonpublic personal information about you or your accounts to third parties for their independent use unless (1) you have specifically requested or authorized it or; (2) the information is required to complete a transaction which you have initiated or; (3) the information is provided to a reputable credit bureau or a similar reputable agency or firm or; (4) such disclosure is otherwise lawfully required or permitted. Hawaii Activities does not share nonpublic customer information or nonpublic previous customer information with third party marketers offering their products and services. Although Hawaii Activities may offer products and services from third party marketers, Hawaii Activities will control the customer information used to make such offers. Hawaii Activities will not disclose any nonpublic customer information or nonpublic previous customer information with anyone with the exception of the above provisions in this paragraph and paragraph 8 below.

Maintaining Customer Privacy in Business Relationships with Third Parties

There are times when it may be necessary for us to provide your personal information to a party outside of Hawaii Activities with which we conduct business. An example of such a third party is a vendor service company that we work with to provide tours, charters or other travel services. We may disclose the following information to these third parties: 1) information we receive from you on applications or other forms, such as your name, address and credit card number; and 2) information about your transactions with us, or affiliates, such as information about where you are staying during your vacation. These third parties have agreed to safeguard any confidential information about you that they receive from us and they must abide by all applicable laws. 

Protecting Children      

It is a strict Hawaii Activities policy to not knowingly solicit data from children.

Not Responsible for Links     

This site has links to other web sites. We are not responsible for the privacy practices or the content of the linked web sites.

This Policy Is Subject to Change      

We reserve the right to change this Privacy Policy from time to time. Please consult this web site to see if any changes have occurred.